Refund & Replacement Policy

At Folivera, customer satisfaction is important to us.

Returns

Due to the nature of personal care products, we do not accept returns once the product has been opened or used.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and order details.

After verification, we may provide a replacement or suitable resolution.

Refund Eligibility

Refunds are only applicable in approved cases where replacement is not possible.

Non-Refundable Situations

Opened or used products
Minor packaging variations
Delays caused by courier partners
Incorrect orders placed by customers

Refund Processing Time

Approved refunds are usually processed within 5–10 business days depending on the payment provider or bank.